Staff

Farrah Costigan

Consultant

farrah.costigan@ucf.edu | 407.266.4004

Ms. Costigan is a consultant specializing in Patient Centered Medical Home services, MIPS, coding and practice administration. She has a diverse background in both the administrative and clinical sides of ambulatory health care. She has over twenty years of experience in practice administration, management, revenue cycle, staffing, clinical performance and compliance.

Mitesh Desai, MMM, MSHCI

Project Manager

mitesh.desai@ucf.edu | 407.266.4011

Mr. Desai is responsible for special projects and Patient Centered Medical Home transformation and recognition consulting support. He brings many years of experience in business management, improving business processes and performance, healthcare analytics and project management. Most recently, he successfully managed Quality Measures programs for two area ACOs.

Mr. Desai holds a Bachelor’s degree in Accounting and Economics and a Master’s degree in Management, both from the University of Mumbai, India. He has also earned his Master’s in Health Care Informatics from the University of Central Florida where he graduated with honors.

Jessica Hinkle, RHIA, AHIMA Approved ICD-10-CM/PCS Trainer

Consultant

jessica.hinkle@ucf.edu | 407.266.4005

Ms. Hinkle is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer who offers training, education and technical assistance consulting to providers and practice staff in the areas of ICD-10 coding, E/M documentation, billing audits, Security Risk Assessments, and HIPAA Compliance. She also provides outreach support and customer service. Prior to her current role, she was an HIM Analyst at Orlando Health. She holds a B.S. in Health Services Administration from the University of Central Florida.

Kelly Dunn Lowenberg, MA, CCS-P, AHIMA Approved ICD-10-CM/PCS Trainer

Consultant

kelly.lowenberg@ucf.edu | 407.266.4006

Ms. Lowenberg is an AHIMA Approved ICD-10-CM/PCS Trainer who offers training, education and technical assistance consulting to providers and practice staff in the areas of ICD-10-CM coding, E/M documentation, billing audits, EHR adoption and meaningful use. Ms. Lowenberg holds a bachelor’s and a master’s degree from the University of Central Florida.

Jikal Patel, MSHCI

Project Manager

jikal.patel@ucf.edu | 407.266.4010

Ms. Patel oversees the analytics, logistics, and financial aspects of HealthARCH, including quality assurance and management processes compliance. She provides guidance in strategic business solutions, whether through report generation, statistical research, or analysis of large qualitative data sets. She served as a member of the ONC Change Advisory Board on pilot programs in support of Health IT efforts nationwide.

Prior to joining HealthARCH, Ms. Patel worked as an IT specialist for government agencies such as the Department of Children and Families as well as the Florida Department of Law Enforcement providing technical assistance and training for numerous systems that have been integral to the improvement of workflow management.

Ms. Patel holds a B.S. degree in IT from the Florida State University and an M.S. in Health Care Informatics from the University of Central Florida.

Juan Carlos Plaza, MSBI

Consultant

juan.plaza@ucf.edu | 407.266.4003

Mr. Plaza currently provides practice consulting support for Meaningful Use and MACRA. He has a background in business development and account management in the pharmaceutical and laboratory industries. He is a green belt in Lean Six Sigma. He holds a B.A. in Biochemistry from Florida State University and a M.S. degree in Biomedical Informatics from Nova Southeastern University.

Jessica Schappacher, MS-HSA

Consultant

jessica.schappacher@ucf.edu | 407.266.4002

Mrs. Schappacher is a consultant specializing in Patient Centered Medical Home services, MIPS, E/M documentation, and practice administration. She brings many years of experience in health services administration; including management, revenue cycle, staffing, clinical performance, and process improvement.

Mrs. Schappacher holds a B.S. degree in Pre-Clinical Health Sciences and a M.S. degree in Health Services Administration, both from the University of Central Florida.

HealthARCH Administrative Staff

Astrid Martin

Administrative Assistant

astrid.martinramos@ucf.edu | 407.266.4009

Ms. Martin provides support for business operations and administration. Her responsibilities include customer service, events, marketing, and accounts payable and accounts receivable.