Heather Abell, MS-HSA, PCMH CCE

Consultant

heather.abell@ucf.edu | 407.266.4001

Ms. Abell is a consultant specializing in Patient Centered Medical Home services and practice administration.  Heather holds a B.S. and M.S. degree in Health Services Administration from the University of Central Florida and is also a Yellow Belt in Lean Six Sigma.  She is an NCQA Patient Centered Medical Home Certified Content Expert.  Prior to joining HealthARCH, Heather managed quality and corporate compliance programs. She has a background in process improvement, quality measures reporting, auditing, accreditation, and practice management.

Haniel Aldarondo, PCMH CCE 

Consultant

haniel.aldarondo@ucf.edu | 407.266.4005

Mr. Aldarondo is a consultant specializing in Patient Centered Medical Home services, MIPS, security risk assessments and cybersecurity. He has a diverse background in health information technology, practice transformation, quality improvement and clinical performance.  He is an NCQA Patient Centered Medical Home Certified Content Expert. Haniel holds a BA in Business Administration from the University of Sacred Heart.  Se Habla Español.

Christie Beachum, MPA

Consultant

christie.beachum@ucf.edu | 407.266.4009

Mrs. Beachum is a consultant specializing in Patient Centered Medical Home services and practice administration.  Christie holds a B.A. in Public Relations and M.P.A degree in Health Services Administration from Columbus State University. Prior to joining HealthARCH, Christie managed quality and HCC coding compliance programs. She has a background in process improvement, quality measures reporting, and practice management.

Farrah Costigan, PCMH CCE 

Consultant and Program Manager

farrah.costigan@ucf.edu | 407.266.4004

Ms. Costigan is a consultant specializing in Patient Centered Medical Home services, MIPS, coding and practice administration. She has a diverse background in both the administrative and clinical sides of ambulatory health care. She is an NCQA Patient Centered Medical Home Certified Content Expert.  Farrah has over twenty years of experience in practice administration, management, revenue cycle, staffing, clinical performance and compliance.

Kelly Dunn Lowenberg, MA, CCS-P, CRC, PCMH CCE

Consultant

kelly.lowenberg@ucf.edu | 407.266.4006

Ms. Lowenberg is a Certified Risk Coder who offers training, education and technical assistance consulting to providers and practice staff in the areas of ICD-10-CM coding, E/M documentation, billing audits, EHR adoption, MIPS, and promoting interoperability (meaningful use).  She is an NCQA Patient Centered Medical Home Certified Content Expert and assists practices with PCMH transformation and recognition.  Ms. Lowenberg holds a bachelor’s and a master’s degree from the University of Central Florida.

Jikal Patel, MSHCI

Project Manager

jikal.patel@ucf.edu | 407.266.4010

Ms. Patel oversees the analytics, logistics, and financial aspects of HealthARCH, including quality assurance and management processes compliance. She provides guidance in strategic business solutions, whether through report generation, statistical research, or analysis of large qualitative data sets. She served as a member of the ONC Change Advisory Board on pilot programs in support of Health IT efforts nationwide.

Prior to joining HealthARCH, Ms. Patel worked as an IT specialist for government agencies such as the Department of Children and Families as well as the Florida Department of Law Enforcement providing technical assistance and training for numerous systems that have been integral to the improvement of workflow management.

Ms. Patel holds a B.S. degree in IT from Florida State University and an M.S. in Health Care Informatics from the University of Central Florida.

Juan Carlos Plaza, MSBI

Consultant

juan.plaza@ucf.edu | 407.266.4003

Mr. Plaza currently provides practice consulting support for Meaningful Use and MACRA. He has a background in business development and account management in the pharmaceutical and laboratory industries. He is a green belt in Lean Six Sigma. He holds a B.A. in Biochemistry from Florida State University and an M.S. degree in Biomedical Informatics from Nova Southeastern University.  Se Habla Español.

Jessica Schappacher, MS-HSA, PCMH CCE

Consultant and Program Manager

jessica.schappacher@ucf.edu | 407.266.4002

Mrs. Schappacher is a consultant specializing in Patient Centered Medical Home services, MIPS, E/M documentation, and practice administration. She is an NCQA Patient Centered Medical Home Certified Content Expert.  Jessica brings many years of experience in health services administration; including management, revenue cycle, staffing, clinical performance, and process improvement.

Mrs. Schappacher holds a B.S. degree in Pre-Clinical Health Sciences and an M.S. degree in Health Services Administration, both from the University of Central Florida.

Sarah Taylor, MBA, PCMH CCE

Consultant

sarah.taylor@ucf.edu | 407.266.4012

Ms. Taylor is a consultant specializing in Patient Centered Medical Home services, MIPS, coding, and practice administration. She is an NCQA Patient Centered Medical Home Certified Content Expert.  Sarah has over 19 years of experience in medical practice administration; including revenue cycle management, coding, staffing, clinical performance, and process improvement.

Ms. Taylor holds a B.A. and an M.B.A. from Keiser University.